Legal Terms for Online Flower Delivery in Herne Hill & Surroundings

Flowers Herne Hill – Terms & Conditions for Local Online Flower Delivery

Introduction

Welcome to Flowers Herne Hill! These Terms & Conditions detail the legal agreement between you (the customer) and Flowers Herne Hill ('we', 'us', or 'our'), regarding your use of our online flower delivery services in Herne Hill and the surrounding areas. By browsing, accessing, or placing an order through our website, you confirm that you have read, understand, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our online flower delivery services.

Service Area

Our services are primarily intended for customers in Herne Hill and its environs. We strive to fulfil flower deliveries in Herne Hill and adjacent localities as stated on our website. If you are outside this area and wish to place an order, you may contact us via the website to discuss if delivery is possible. Please note that availability and delivery times may vary depending on the destination.

Order Process

You can place orders for flowers and related products through our online platform. The process typically involves the following steps:

Browse our selection of flower arrangements and products, with descriptions and pricing clearly outlined.
Select desired items, specifying quantity, delivery details (recipient's name, full address, delivery date), and any message or special instructions.
Review your order summary and proceed to checkout.
Input your payment information through our secured payment gateway.
After placing your order, you will receive an order confirmation via our website interface. This acknowledgment does not constitute acceptance of your order, but indicates receipt of your request.
We will process your order at the earliest opportunity. If there are any queries or issues (such as unavailable stock or delivery restrictions), we will contact you promptly using the contact details provided.
Once your order is accepted and dispatched, you will receive a dispatch confirmation. The contract between you and Flowers Herne Hill is formed only when you receive this final confirmation.

Product Availability and Substitutions

Fresh flowers are seasonal and subject to availability. While we aim to fulfil each order as closely as possible to the imagery and description on our website, on rare occasions it may be necessary to substitute certain flowers or foliage due to stock availability, quality standards, or seasonal changes. Any substitutions will always be of at least equal value and similar style, and we will maintain the overall appearance and theme of the arrangement. If a significant substitution is required, we will attempt to contact you for instructions. If you do not respond promptly, we reserve the right to proceed to ensure timely delivery.

Order Amendments and Cancellations

You may amend or cancel your order subject to the following terms:

Amendments or cancellations can generally be processed up to 24 hours before the scheduled delivery date, provided the order has not already been prepared or dispatched. To request changes or a cancellation, use the contact mechanisms provided on our website.
For same-day or next-day delivery orders, order processing may commence immediately upon receipt; therefore, amendments or cancellations are not always possible once the order is confirmed.
If your order has not yet been prepared, we will accommodate your amendment or cancellation and arrange a refund as applicable. Where an order has already been dispatched, no amendments or cancellations can be accepted, and refunds will not be issued unless required by consumer protection law.

Pricing and Payment

All prices shown on the Flowers Herne Hill website are quoted in British Pounds Sterling (GBP) and are inclusive of applicable VAT. Delivery charges, if any, are clearly displayed before you complete your purchase.

Payment must be made in full at the time of ordering via a secure payment process. We accept major credit and debit cards, as well as any alternative payment methods displayed at the online checkout.

We reserve the right to refuse any order at our discretion. If your order cannot be fulfilled for any reason, and you have already made payment, your money will be refunded promptly using the original method of payment.

Delivery Policy

We aim to deliver flowers on the requested date and within the timescales chosen at checkout. However, delivery times cannot be absolutely guaranteed, especially during peak periods (such as Mother’s Day, Valentine’s Day, or Christmas). While we will always endeavour to meet your delivery preference, delays may occasionally occur due to unforeseen circumstances (e.g., traffic, weather, exceptional demand).

It is your responsibility to provide accurate and complete delivery details (including recipient's name, full address, and any relevant instructions). We accept no liability for late or failed delivery where the delivery address provided is incomplete or inaccurate. If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour, at a designated safe place, or attempt to redeliver, as appropriate. A delivery note or notification will be left, where possible, for the recipient.

Non-Delivery and Delivery Errors

If a delivery cannot be completed through no fault of our own (for example, due to incorrect address, absence of the recipient, or lack of secure location to leave flowers), we will attempt to contact you for further instructions. Second attempts may incur an additional charge, which will be communicated in advance.

In the rare event that your order is not delivered as scheduled, or if you receive the wrong item or an incomplete order, please contact us on the day of delivery so we may resolve the issue promptly. Our liability in these cases is limited to redelivery, replacement, or refund, as appropriate.

Returns & Refunds

Due to the perishable nature of flowers, we do not accept returns. However, customer satisfaction is important to us. If you are dissatisfied with the condition or quality of any flowers received, please contact us within 24 hours of delivery, supplying photographic evidence where possible. We will review the circumstances and, at our discretion, may offer a replacement, partial refund, or full refund, depending on the situation.

Refunds, when issued, will be processed using the original payment method. Please allow up to 5 working days for the refund to be reflected in your account, depending on your bank or payment provider’s policies.

Liability

Flowers Herne Hill will perform its obligations under these Terms & Conditions with reasonable care and skill. However, our liability to you is strictly limited to the value of your order (including delivery costs, if any). We shall not be liable for any indirect, incidental, or consequential loss or damages arising from the use of, or inability to use, our website or from any delay or failure in delivering goods. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to attempt to exclude liability.

We do not warrant that the website or its content is free from errors, viruses, or other harmful components. While we aim to ensure that our services are available without interruption, we do not guarantee continuous, uninterrupted, or secure access to our online systems.

Customer Obligations and Acceptable Use

By placing an order, you represent that you are at least 18 years old and legally capable of entering into a binding contract. You agree not to use our website for illegal or unauthorised purposes. You must not submit false or misleading information or interfere with the operational functionality of the site or services.

Intellectual Property

All content, images, designs, and intellectual property shown or used on the Flowers Herne Hill website are the property of Flowers Herne Hill or its content suppliers. Nothing in these terms confers any right or licence to use any trademark, design, or image without our express written consent.

Force Majeure

We shall not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under a contract caused by circumstances outside our reasonable control, including (but not limited to) strikes, war, natural disasters, pandemic, government restrictions, transport disruptions, or failure of telecommunications networks.

Governing Law and Jurisdiction

These Terms & Conditions and any contracts entered into for the purchase of products from Flowers Herne Hill shall be governed by and construed in accordance with the laws of England and Wales. In the event of any dispute, both parties agree to submit exclusively to the jurisdiction of the English courts.

Changes to These Terms

We may revise or update these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or for any other reason. The latest version will always be available on our website and applies to all orders placed after its publication. We recommend that you review these terms regularly to keep informed of any changes.

General Provisions

If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, this shall not affect the validity of the remaining provisions, which shall continue in full force and effect. Any failure by us to enforce a right does not constitute a waiver of that right.

Note: These Terms & Conditions apply to all online flower delivery transactions carried out by customers located within Herne Hill and the surrounding areas.

Thank you for choosing Flowers Herne Hill. If you have further queries regarding these Terms & Conditions, please reach out to us using the methods provided on our website.