Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Herne Hill
At Flowers Herne Hill, we take immense pride in delivering outstanding floral arrangements to households and businesses throughout the local area. Your satisfaction is our top priority, which is why we offer a Fresh Flowers Guarantee on every bouquet or arrangement we deliver in Herne Hill and the surrounding neighbourhoods.
Policy on Damaged or Faulty Flowers
While we handle every order with the utmost care, occasionally flowers may sustain minor damage during transit. If your flowers arrive damaged or not in peak condition, please notify us as soon as possible, ideally within 24 hours of receipt. To help us resolve your issue swiftly, we kindly request a description and photograph of the damaged item. This enables our team to assess the issue and offer the best solution without delay.
Guaranteed Freshness Window
We guarantee that all flowers delivered by Flowers Herne Hill will remain fresh and vibrant for at least five days from the date of delivery, provided they are cared for according to our guidelines. Should your flowers wilt or fail to last within this period despite proper care, please let our team know promptly so we can investigate and make it right. Our five-day freshness window is our promise that every client receives only the freshest blooms, every time.
Refunds and Replacements: Hassle-Free Solutions
Your happiness is at the heart of our service. If you experience any problems with your order, including but not limited to flowers arriving past their prime, incorrect arrangements, or missing items, we are here to help. Depending on the situation, you may be eligible for the following options:
- Full or Partial Refund: If your complaint meets our return and refund guidelines, a full or partial refund will be processed to your original payment method.
- Replacement Arrangement: If you prefer, we can provide a new, fresh bouquet or arrangement of equivalent value, delivered to you as quickly as possible.
- Store Credit: For certain cases, store credit may be offered so you can select fresh flowers in the future.
We strive to address all requests with fairness and promptness, ensuring you feel confident in choosing your trusted Herne Hill florist.
Making a Complaint: Our Simple Process
Should you wish to raise a complaint, please get in touch with us detailing the nature of your concern. Our customer care team will review your message and respond within two working days. If your complaint relates to flower quality or delivery, having photos and your order number to hand will help us resolve things even more efficiently. We take all feedback seriously, using it to improve our service and guarantee delight for every customer, whether you’re a local household or a nearby business.
Why Choose Flowers Herne Hill?
As trusted local florists serving Herne Hill and its surrounding communities, we genuinely care about every order. Whether it’s a gift for a loved one or a regular delivery to a business, our promise remains the same: carefully selected, beautifully arranged flowers, guaranteed fresh. Thank you for supporting your local florist – where your satisfaction is always our priority.
