Accessibility Statement for Flowers Herne Hill

Our Commitment to Accessibility

At Flowers Herne Hill, we are dedicated to ensuring that every customer in Herne Hill has a convenient and inclusive online experience. We believe that everyone deserves to enjoy the beauty of fresh flowers, which is why we have put accessibility at the heart of our online platform. This Accessibility Statement outlines the steps we have taken to make sure that ordering flowers from Flowers Herne Hill is straightforward and accessible for everyone, regardless of ability.

WCAG 2.1 AA Compliance

Flowers Herne Hill strives to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are recognized internationally as the standard for web accessibility and help make web content more user-friendly for people with diverse abilities. Our website has been developed with these principles in mind, focusing on perceivability, operability, understandability, and robustness, so all users can browse and order flowers online with confidence and independence.

Screen Reader Compatibility

We recognize the importance of our website being accessible for people who use assistive technologies, such as screen readers. The Flowers Herne Hill website is built to work with a wide range of screen reading software, ensuring content is clearly structured, navigational elements are thoughtfully labelled, and images offer descriptive alternative text where needed. This helps users who rely on screen readers to efficiently navigate, select, and order beautiful bouquets with ease.

High Contrast and Readable Design

Accessibility is not just about technology, but also about design. Our colour schemes and typography choices are carefully selected to offer high contrast and readability, even for users with visual impairments. By using legible fonts, suitable text sizing, and distinguishable colour contrasts throughout the Flowers Herne Hill site, we make workflow simple and reduce unnecessary eye strain for all visitors.

Ordering Flowers Should Be Easy for Everyone

Flowers Herne Hill was founded on the belief that sending or receiving flowers should be a joyful experience for everyone in the Herne Hill community. Our focus on accessibility means every customer, including those with disabilities, can confidently choose, customize, and order floral arrangements online—without barriers. We continue to review and enhance our accessibility features to ensure our service remains open to all.

Contacting Us About Accessibility

Your feedback is crucial in helping us maintain and improve the accessibility of our website. If you experience any issues, encounter barriers, or have suggestions on how we can make Flowers Herne Hill more accessible, we welcome your input. Please reach out via our online contact form and let us know how we can better serve you. Our team is committed to addressing accessibility concerns promptly and making any necessary adjustments so all Herne Hill customers can experience a smooth and enjoyable online flower ordering process.

Continuous Improvement

Accessibility is an ongoing commitment at Flowers Herne Hill. We perform regular reviews, updates, and user testing to ensure that we not only maintain compliance with WCAG 2.1 AA standards but also exceed them wherever possible. Our goal is to keep our website welcoming, usable, and fully inclusive for everyone in Herne Hill, now and into the future.